Refund Policy

Last updated: 03 July 2026

This Refund Policy (“Policy”) explains how refund requests are handled for digital products and services purchased directly through https://gloriathemes.com/ (the “Website”).

The Website is operated by GLORIA THEMES LIMITED LIABILITY COMPANY, a limited liability company registered in the State of Wyoming, United States, operating under the brand name Gloria Themes (“Gloria Themes”, “we”, “us”, or “our”).

This Policy applies to purchases made directly through our Website. Purchases made through ThemeForest/Envato are subject to the applicable marketplace refund procedures.

Nothing in this Policy excludes or limits any mandatory consumer rights or remedies available under applicable law.

1. Digital Product Notice

Gloria Themes sells digital products, including WordPress themes, templates, software files, documentation, demo content, updates, and related digital assets.

Because our products are digital and downloadable, they cannot be physically returned.

By purchasing a product from gloriathemes.com, you acknowledge that you are purchasing access to a digital product and a license to use that product under the applicable license terms.

Where applicable law provides a statutory right of withdrawal or cancellation, that right will be respected.

For digital content supplied immediately, customers may be asked during checkout to expressly consent to immediate delivery and acknowledge that they may lose their statutory right of withdrawal once delivery begins, where permitted by applicable law.

Any such loss of withdrawal rights applies only where the relevant legal requirements have been satisfied. It does not affect mandatory remedies for defective or non-conforming digital products.

2. General Refund Principle

Refunds are not automatically granted.

A refund may be considered only when there is a valid technical or purchase-related reason under this Refund Policy.

If the product is working as described, can be downloaded, can be installed in a compatible environment, and does not contain a major unresolved product-related defect, the purchase is generally not eligible for a refund.

3. Refund Eligibility

Refund requests may be considered if:

• The product has a major technical issue that prevents normal use
• The issue is caused by the product itself
• The issue can be reproduced in a compatible WordPress, PHP, server, and plugin environment
• We are unable to resolve the issue after you provide reasonable cooperation
• The product does not include a core feature clearly stated in the product description
• You were charged more than once for the same product by mistake
• An order was placed accidentally and the product has not been downloaded, accessed, activated, or used

Requests under our voluntary refund review policy should be submitted within 30 calendar days of the original purchase date.

This time limit does not restrict any mandatory cancellation, refund, or other consumer rights available under applicable law.

Where a product is defective, materially different from its description, or cannot be supplied as agreed, we will assess the customer’s available remedies in accordance with applicable law.

4. Hosting, Server, and Environment Issues

Refunds will not be provided for issues caused by the customer’s hosting provider, server configuration, WordPress environment, PHP settings, database limits, file permissions, security rules, caching systems, CDN, firewall, memory limits, max execution time, upload limits, or similar technical environment limitations.

Examples of non-refundable environment-related issues include but are not limited to:

• Demo import failure caused by low server limits
• Timeout errors caused by hosting restrictions
• Upload size limitations
• PHP memory limit issues
• File permission issues
• Server security restrictions
• Plugin conflicts not caused by the product itself
• Outdated WordPress, PHP, WooCommerce, or plugin versions
• Problems caused by cache, CDN, firewall, or security plugins

In such cases, we may provide guidance, documentation, recommendations, or support to help you resolve the issue, but the issue itself will not automatically make the purchase eligible for a refund.

These exclusions do not apply where the product fails to meet its expressly stated compatibility requirements or where a refund or other remedy is required by applicable law.

5. Non-Refundable Cases

Refunds will generally not be provided if:

• The product works as described
• You changed your mind after purchase
• You purchased the wrong product
• You no longer need the product
• You do not have sufficient WordPress knowledge
• Your hosting environment does not meet the product requirements
• The issue is caused by hosting, server settings, PHP configuration, file permissions, security rules, cache, CDN, or similar environment limitations
• The issue is caused by third-party plugins, custom code, user modifications, malware, or external services
• You expected custom development, design customization, content entry, SEO, speed optimization, migration, WooCommerce setup, or installation services that were not included in the product
• You failed to read the product description, documentation, requirements, compatibility notes, or license terms
• You request a refund because the product is also available at a different price on ThemeForest/Envato or another platform
• You purchased the product from ThemeForest/Envato and are requesting a refund through gloriathemes.com
• You used, downloaded, activated, copied, or installed the product and the product does not have a major unresolved product-related defect

The circumstances listed above do not automatically exclude a refund where the product is defective, materially misdescribed, or where the customer has a mandatory legal right to a refund or other remedy.

6. Support Before Refund

Before approving a refund, we may ask you to allow us to investigate and attempt to resolve the issue.

You may be asked to provide:

• Website URL
• Screenshots
• Error messages
• System status information
• WordPress admin access
• FTP/SFTP access
• Hosting/server information
• Steps to reproduce the issue

We may request reasonable information and cooperation necessary to investigate the reported issue. Where website access is needed, we recommend providing temporary credentials with appropriate permissions.

Failure to provide information reasonably necessary to investigate a claim may affect our ability to assess a request under our voluntary refund policy. However, this does not remove any mandatory consumer rights available under applicable law.

7. Marketplace Purchases

If you purchased a Gloria Themes product through ThemeForest/Envato, your refund request must be submitted through Envato and is subject to Envato’s refund policies and procedures.

We cannot directly process refunds, cancellations, or payment adjustments for purchases completed through ThemeForest/Envato unless the marketplace system allows us to do so.

8. Price Differences

Prices may vary between gloriathemes.com and third-party marketplaces.

We do not provide refunds, credits, partial refunds, compensation, or price adjustments for price differences, discounts, promotions, currency changes, taxes, marketplace fees, commissions, or exchange rate differences.

9. Hire Us / Custom Service Refunds

Hire Us services offered on gloriathemes.com, including but not limited to installation, setup, design customization, WordPress development, WooCommerce customization, migration assistance, content entry, speed optimization, or other custom services, are separate from standard digital product purchases.

Refund eligibility for Hire Us services depends on the agreed scope, work completed, time spent, resources allocated, communication, planning, and project stage.

Once custom work has started, payments may be non-refundable in whole or in part.

If a Hire Us service is canceled by the customer after work has started, Gloria Themes may deduct the value of completed work, planning, communication, development, design, setup, research, testing, or other time spent before considering any partial refund.

Completed Hire Us services are generally non-refundable unless otherwise agreed in writing.

If a Hire Us service cannot be completed due to missing customer information, delayed feedback, lack of required access, third-party service limitations, hosting restrictions, unsupported plugins, or customer-side changes, this does not automatically make the service eligible for a refund.

Where applicable law provides cancellation rights for services, we will respect those rights.

If a customer expressly requests that a service begin during an applicable statutory cancellation period, the customer may be responsible for the proportion of services already performed, where permitted by law.

Any loss of statutory cancellation rights following full performance of a service will apply only where the relevant legal requirements have been satisfied.

Nothing in this section limits remedies available where services have not been performed with the required care and skill or otherwise fail to meet applicable legal requirements.

10. How to Request a Refund

To request a refund for a purchase made on gloriathemes.com, contact us at [info@gloriathemes.com] with:

• Order number
• Account email address
• Product name
• Description of the issue
• Screenshots or error details if applicable
• Temporary WordPress admin access if needed for troubleshooting

For Hire Us service refund requests, you may also need to provide the project reference, agreed scope, related communication, and reason for cancellation or refund request.

We may request additional information before approving or rejecting a refund request.

11. Refund Review and Decision

All refund requests are reviewed manually.

Submitting a refund request does not guarantee approval.

We reserve the right to approve, reject, or partially approve a refund request based on this Refund Policy, the product status, the technical findings, the customer’s cooperation, the agreed service scope, project status, and purchase details.

12. Processing Approved Refunds

Approved refunds for purchases made directly through our Website are generally processed through Stripe to the original payment method, where possible.

We aim to initiate approved refunds promptly and within any deadline required by applicable law.

The time required for refunded funds to appear in your account may vary depending on Stripe, your bank, card issuer, payment method, and country.

Where a refund to the original payment method is unavailable, we may contact you to arrange an appropriate alternative.

We will not impose additional refund fees where prohibited by applicable law.

13. License and Access After Refund

If a refund is issued for a digital product, the associated commercial license, license activation, downloads, updates, and support access may be disabled.

You must cease any use that is no longer authorized under the applicable commercial license terms and delete unauthorized copies.

A refund does not revoke rights independently granted under the GPL or other applicable open-source licenses. Continued use of separately licensed components remains subject to their respective license terms.

14. Contact Information

For questions regarding this Refund Policy, refund eligibility, billing issues, or refund requests, please contact us using the information below:

Legal Business Name: GLORIA THEMES LIMITED LIABILITY COMPANY

Trading Name: Gloria Themes

Registered Address: 30 North Gould Street, Sheridan, WY 82801, United States

Email: info@gloriathemes.com

Website: https://gloriathemes.com/