Privacy Policy

Last updated: 03 July 2026

This Privacy Policy (“Policy”) explains how GLORIA THEMES LIMITED LIABILITY COMPANY, operating under the brand name Gloria Themes (“Gloria Themes”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects personal information through https://gloriathemes.com/ (the “Website”) and related services.

GLORIA THEMES LIMITED LIABILITY COMPANY is a limited liability company registered in the State of Wyoming, United States.

This Policy applies when you visit our Website, create an account, purchase a product, download files, activate a license, contact support, submit a Hire Us request, order custom development services, or otherwise interact with our products and services.

For the personal information described in this Policy, GLORIA THEMES LIMITED LIABILITY COMPANY acts as the data controller where applicable under relevant data protection laws.

When providing technical support or custom development services involving personal information controlled by our customers, we may act as a data processor on their behalf, subject to applicable data protection laws and contractual arrangements.

1. Information We Collect

We may collect the following types of information:

Name and surname
Email address
Billing details
Company name
Country, state, city, and address information when required for billing or tax purposes
Order history
License key information
Download history
Support ticket content
Hire Us request details
Project requirements, website details, files, screenshots, messages, and other materials provided for custom service evaluation or delivery
Account login details
IP address
Browser and device information
Website usage data
Cookie and consent preferences
Payment status and transaction references
Domain names, website URLs, license activation history, product versions, and technical information required for license validation and software updates
Server logs, access timestamps, error logs, security events, and related technical records
Payment processor references, transaction identifiers, payment method type, limited card details such as card brand and last four digits, and fraud prevention information where provided by our payment processor
Website administrator credentials, temporary access links, FTP/SFTP details, hosting access information, and database information voluntarily provided for technical support or custom development
Personal information contained in customer-provided website backups, databases, screenshots, and project files where necessary to deliver requested services

Payments are processed through Stripe. We do not intentionally collect or store full payment card numbers or card security codes (CVV/CVC) on our own servers. We may receive limited payment information and transaction details from Stripe for order management, billing, refunds, dispute handling, and fraud prevention.

2. How We Use Your Information

We use your information to:

Process orders and payments
Deliver digital products
Create and manage customer accounts
Generate and validate license keys
Provide product updates
Provide customer support
Review Hire Us requests and prepare quotes, proposals, or service recommendations
Communicate with you about custom service requirements, pricing, delivery, revisions, and approvals
Deliver agreed Hire Us services and maintain related project records
Respond to inquiries
Prevent fraud and abuse
Improve our website and products
Send transactional emails
Send marketing emails if you have opted in
Comply with legal, tax, accounting, and regulatory obligations

3. Legal Bases for Processing

Depending on your location, we may process your information based on:

Performance of a contract
Your consent
Legal obligations
Legitimate business interests
Protection against fraud, abuse, or unauthorized use

We may share personal information with trusted third-party service providers where necessary to operate our business, deliver our products and services, process payments, maintain security, and comply with applicable legal obligations.

Our service providers include:

Hostinger – Website Hosting and Infrastructure

We use Hostinger to host our website and related services. Personal information stored or processed through our hosting infrastructure may include account information, order records, support data, website files, databases, server logs, IP addresses, and technical information.

Stripe – Payment Processing

We use Stripe to securely process payments, manage payment transactions, handle refunds and disputes, and support fraud prevention. Stripe may process payment information, billing details, transaction data, and related technical information in accordance with its own privacy practices.

Stripe Privacy Policy: https://stripe.com/privacy

Other Service Providers

We may also use third-party providers for:

Email delivery and transactional communications
Customer support and ticket management
Software licensing and product updates
Website analytics and performance monitoring
Security, spam prevention, and fraud detection
Tax, accounting, and regulatory compliance
Custom development and project management
Backup, storage, and infrastructure maintenance

We share only the information reasonably necessary for the relevant purpose and take appropriate measures to protect personal information in accordance with applicable law.

We may also disclose personal information where required by law, legal process, regulatory obligations, or to protect our legal rights.

We do not sell customer personal information in exchange for money.

5. Customer Website Access and Data Processing

When customers request technical support, troubleshooting, installation, customization, or custom development services, they may voluntarily provide access to their WordPress websites, hosting environments, databases, or related systems.

Such access may include administrator credentials, temporary login links, FTP/SFTP information, hosting credentials, website backups, error logs, and other technical information necessary to perform the requested services.

We use this access only for the purposes of providing the requested support or development services, investigating reported issues, implementing agreed changes, and verifying functionality.

Customer websites and databases may contain personal information belonging to third parties, including website visitors, registered users, or customers.

Where we process such information solely on behalf of a customer, the customer generally remains the data controller and Gloria Themes acts as a data processor, subject to applicable law and contractual arrangements.

We do not intentionally access, copy, or retain unrelated personal information beyond what is reasonably necessary to perform the requested services.

Customers are responsible for ensuring they have the appropriate authority to provide access to their websites and any personal information contained within them.

We may request temporary credentials and recommend revoking or changing access credentials after the requested work has been completed.

Where required by applicable law, additional data processing terms may apply to custom development or technical support services.

6. International Data Transfers

GLORIA THEMES LIMITED LIABILITY COMPANY is registered in the United States and provides digital products and services to customers worldwide.

Your personal information may be processed, stored, or accessed in countries other than your country of residence, including the United States and Turkey, depending on our operational requirements and the locations of our service providers.

Where required by applicable data protection laws, we implement appropriate safeguards for international transfers of personal information.

These safeguards may include contractual protections, Standard Contractual Clauses, or other legally recognized transfer mechanisms, where applicable.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods depend on the type of information and the purpose for which it was collected.

Account information may be retained while an account remains active and for a reasonable period afterward.
Order, payment, billing, and tax records may be retained for the periods required by applicable accounting, tax, and financial regulations.
License records may be retained for the duration of the license and for additional periods necessary for verification, dispute resolution, and fraud prevention.
Support tickets and related communications may be retained to maintain service history, resolve recurring issues, and protect our legal interests.
Hire Us project files and communications may be retained for the duration of the project and for a reasonable period afterward.
Temporary access credentials and customer-provided technical information are retained only for as long as necessary for the relevant support or development purpose, unless further retention is required by law or an applicable agreement.
Server logs and security records may be retained for operational, troubleshooting, security, and fraud prevention purposes.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations and backup retention procedures.

Personal information may remain in secure backups for a limited period until those backups are overwritten or deleted according to our backup retention procedures.

8. Your Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing
Restrict processing
Request data portability
Withdraw consent
Opt out of marketing emails

To exercise your rights, contact us at [info@gloriathemes.com].

9. Marketing Communications

We may send marketing emails only where permitted by law or where you have opted in.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

Transactional emails related to orders, licenses, downloads, security, billing, support, or Hire Us services may still be sent even if you unsubscribe from marketing messages.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Website, maintain account sessions, support ecommerce functionality, improve security, and understand website performance.

Certain third-party services, including payment processors, may use cookies or similar technologies for payment processing, authentication, and fraud prevention.

Where required by applicable law, non-essential cookies are used only after obtaining the appropriate consent.

You can learn more about the cookies we use and how to manage your preferences in our Cookie Policy:

https://gloriathemes.com/cookie-policy

11. Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, authentication mechanisms, encrypted communications, security monitoring, software maintenance, and restricted access to customer information.

Access to personal information is limited to authorized individuals and service providers who require it for legitimate business purposes.

Where customers provide website or hosting access for technical support, we take reasonable precautions to protect such access and recommend using temporary credentials whenever possible.

In the event of a personal data breach, we will assess the incident and take appropriate action, including notifying affected individuals or relevant authorities where required by applicable law.

However, no website, server, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and promptly reporting suspected unauthorized access.

12. Children’s Privacy

Our website and products are not intended for children under the age of 13, or the minimum age required by applicable law in your jurisdiction.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14. Contact

If you have any questions about this Privacy Policy, our data processing practices, or wish to exercise your privacy rights, please contact us using the information below:

Legal Business Name: GLORIA THEMES LIMITED LIABILITY COMPANY

Trading Name: Gloria Themes

Registered Address: 30 North Gould Street, Sheridan, WY 82801, United States

Email: info@gloriathemes.com

Website: https://gloriathemes.com/

For privacy-related requests, please include “Privacy Request” in your email subject line so we can identify and process your request appropriately.