GloriaThemes sells its products only through Envato Market. Therefore, if you want to refund a product, you need to create a refund request through Envato Market. We adhere to Envato Market’s refund policy for refund requests and therefore we recommend that you read Envato Market’s refund policy.
However, before creating a return request, we would like to point out the following: If you are having a problem with the theme, first create a support ticket. Problems can often be user-related/WordPress-related and our support team can assist you and solve your problem.